This article covers two rare scenarios where a learner in a third-party LMS cannot access a SCORM module from a Tribal Habits portal (via our LMS Link feature).
⚠️If you are a learner who arrived here after seeing a message that your browser cannot connect:
Go straight to this section below on browser cookie settings. The rest of this article is written for portal Admins.
FOR ADMINS
Problem: User sees 'Session could not be established' due to blocking of third-party / cross-site cookies
Our LMS Link feature creates SCORM 1.2 modules that will be compatible with any learning management system (LMS) that correctly interprets SCORM 1.2.
For users accessing a Tribal Habits module via their LMS and our LMS Link SCORM files, the user's browser must accept third-party cookies. Instructions to manage third-party cookies for various browsers can be found below. If a user's browser has blocked third-party cookies (also known as cross-site cookies), the LMS Link SCORM modules will not work, and the user will receive an error message about this (with a link to this support article).
If required, you can specify the Tribal Habits domain as an exception to blocked third-party cookies (e.g. Allow third-party cookies from organisation.tribalhabits.com).
If several learners are reporting this, it is usually a browser policy applied across your organisation rather than individual settings. Your IT team will need to allow third-party cookies for your Tribal Habits portal address. This is also worth including in any instructions you send learners before launching content via LMS Link.
Problem: User sees a 'Not permitted' error
If your user is seeing a 'Not permitted' error when trying to access content via an LMS Link, this typically occurs when another user is already logged into your Tribal Habits portal in that same browser. This means that another user is already accessing your Tribal Habits portal in that browser and now the user from the external LMS also wants to access content in that same portal in the same browser. Since two users cannot be logged into the same portal at the same time, the LMS Link user is prevented from accessing the content.
There are two ways this scenario can occur - testing as an admin or multiple external LMS Link users sharing a computer.
First, you may be an admin or creator who is logged into your Tribal Habits portal to edit the module or create the LMS Link. Then you have also logged into your external LMS in the same browser and are trying to test the LMS Link from the external LMS.
So now you are two users - first the admin/creator logged directly into your Tribal Habits portal and second the LMS test user.
To fix this, please open your external LMS in a different browser and test from there. This will allow your admin/creator to be logged in to one browser and your LMS test user to be accessing from a separate browser, without a conflict.
Second, if the problem is with one of your external users, this error can arise if, say, user A accessed the LMS Link via the external LMS and then a second user accesses the same LMS Link via the same external LMS on the same computer in the same browser with the same computer login.
In this case, it is possible that the first user still has an active session with your Tribal Habits portal via a session cookie. If they did not log out of their computer to allow the new user to log in, then a conflict can arise. This should not happen, however. Each user should be logging out of that computer to allow the new user to log in. However, if this process is not being followed and users are sharing the same login on a computer and reusing the same browser, this conflict can occur.
To fix this, each user needs to either log in to the computer separately or clear cookies in the browser before accessing their LMS (to ensure the computer sees them as a new user).
Note: To identify users who have been created within your portal via a specific LMS Link, you can use the 'Created By' People filter on the People page. Enter the LMS Link into the field to return all related results. This filter is also available when looking at enrolments and certain reports in Analytics.
FOR LEARNERS
Problem: A message that your browser cannot connect
The LMS Link feature needs your browser to accept third-party cookies, sometimes called cross-site cookies. This is how your browser keeps you connected between your LMS and Tribal Habits. If those cookies are blocked, the connection cannot be made. Previously this showed as a blank page. You will now see a message explaining what has happened.
If you are a learner, try these steps:
If you are using a private or incognito window, close it and try again in a normal browser window. Private windows block third-party cookies regardless of your settings.
Check your browser's cookie settings:
Chrome or Edge: Settings > Privacy and security > Third-party cookies. Either allow third-party cookies or add the Tribal Habits portal address as a site that can always use cookies.
Safari: Settings > Privacy > untick 'Prevent cross-site tracking'.
Firefox: Settings > Privacy & Security > under Enhanced Tracking Protection, add an exception for the Tribal Habits portal address.
Try the link again.
If you cannot change these settings, or you do not know your organisation's Tribal Habits portal address, contact your training administrator or IT team.