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How do I manage a users access?

Each user's profile has an Access panel, which allows admins to view and manage certain actions related to user access.

Kathleen McGahey avatar
Written by Kathleen McGahey
Updated this week

When managing your users, there may be times that you need to step in as an admin to review or perform certain tasks related to a single users access. This is all managed once you have navigated to Admin β†’ People, located your user, clicked their name and opened their profile.

Various different panels are visible on the profile page of a user, including the 'Access' panel (as shown below) which has links to actions and information about the user's access.
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Here is a breakdown of the information available and tasks that can be actioned:

  • Status: this shows whether the user is 'Active' or 'Deactivated'. If you need to deactivate a user, you can do so by selecting the 'Deactivate' option and this will then stop the user from being able to log in. Note: If you deactivate a user, you can still reactivate them at any time in this same area by clicking the 'Reactivate' option.

  • Deactivate Date: you can set a specific date to deactivate a user by clicking 'Select' and choosing a date.

  • Invitation: this will either say 'yes' or 'no' and relates to whether an invitation email has been sent to the user. You can use the 'Send now' option to send the invitation email, if not already sent.

  • Password Reset: to have the user set a new password the next time they log in, click 'Enable'.

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