Overview
Well done – one step finished already!
In this step, you’ll select and set up your Admin roles. Getting your Admin types right is a crucial step before adding users.
After this step, you’ll get to step 3 – Branding.
To complete this step, follow the actions below:
Selecting and setting up Admin users
Important: Customers on a Business 50 or larger plan have multiple options for admin access that they can assign to their portal admins. For smaller Starter plans, all admins only have the option of 'Super' level permission.
Decide which users will be Admins. ‘Admins’ are the users who control your portal. They have different access levels from users such as managers or creators (although a user may be a manager, creator and admin!). Click here to learn more about what access levels exist in Tribal Habits.
Select and set-up your Super Admins. The most important decision is the selection of your Super Admins. Click here to learn more about the different Admin access levels and how to set them up.
Select and set-up your other types of Admins, such as Knowledge and Reporting Admins. After you have set-up your Super Admins, you can then elect to create other admins with different access levels (or you may delay this action until a later date).
Best practices
Standard Admins are your main type of Admin. They can help manage people and knowledge, run reports and manage some Account settings. Standard Admins can basically run your portal day to day.
Super Admins are your most powerful Admins, with unrestricted access and permissions. It’s a good idea to consider limiting the number of Super Admins you choose to have. For Starter plans, your only option for admin access will be Super Admin access.
Reporting Admins do not have access to the in-platform Admin Chat. Therefore, they will need to be supported internally by your other Admin types.
Admins other than Super or Standard have a very specific set of access rights - review these carefully so you can decide which types of Admins make sense for your organisation.
Examples
As we move through the remaining steps, we are going to look at three case studies – for small, medium and larger organisations – to see how they may choose to implement this step, specifically in relation to setting admin access. These changes may help you to make decisions for your organisation.
Small organisation:
As an organisation with only 50 staff, our smallest organisation has just 2 Super Admins. They assign the 'Create' permission to a few of their SMEs to allow these non-admin users the ability to create content.
Medium organisation:
Our medium sized organisation chooses to have 3 Admins – 1 Super Admin and 2 Standard Admins. They also assign the 'Create' permission to several SMEs (without admin permissions) within the organisation.
Large organisation:
Our large organisation requires Admins across all four levels. They choose to have 2 Super Admins, another 3 Standard Admins, 3-4 Knowledge Admins and 10 Reporting Admins. They also assign the 'Create' permission to several non-admin users and set up Groups to restrict admin views to only their assigned groups of users.