Admins can copy existing topics or articles.

  1. Navigate to your Admin portal and to the Knowledge tab.

  2. Select and view view the required topic or article.

  3. Use the 'Copy Topic' or 'Copy Article' quick link to copy the topic or article.

Copied topics or articles are identical copies, including all self-enrolment and notification options. After copying a topic or article, please update those settings as required.

That being said, explorer contributions to a topic or article are not copied. So the new topic or article will be 'clean' of any explorer answers, responses or insights. Only content from creators is copied.

  • Also note that you can only copy your own topics or articles. You cannot copy topics imported from the Development or Compliance libraries.

Copying templates

This process can be used to set-up templates. Create a template topic or article and then make copies of it for future topics or articles which follow the same pattern.

You can then maintain updates to your template topic or article and make a copy of it for each new topic or article based on that template. Optionally, set the visibility of your template topic or article to draft to hide it from your standard Admin views.

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