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How can I change the brand and logo in my portal?
How can I change the brand and logo in my portal?

Each Tribal Habits portal can be fully branded to your organisation's logo and colours.

David King avatar
Written by David King
Updated over a week ago

Admins can update the branding for their Tribal Habits portal at AdminAccountBrand.

To update the various elements of your brand, click the 'Edit' option for the relevant element on the 'Brand' page:

What parts of our brand can we change?

  • Main Logo - This logo appears in the title bar of most pages in your portal, as well as in various locations in topics and articles, and on completion certificates. Your main logo should be:

    • On a white or transparent background.

    • 250x80 pixels is the ideal size. Larger logos will be scaled down.

    • Be a high-quality PNG or JPG.

    • Wider/longer logos work better than thinner/taller logos.

  • Fav icon - The favicon appears in the tab of the browser. Favicons should be at least 64x64 pixels and ICO file format.

  • Primary and Highlight Colours - These should be the two main colours for your portal. Tribal Habits utilises white text in some locations and these colours should therefore be relatively dark. As you select a colour, we will indicate its contrast ratio with which text - aim for a ratio of at least 3.

  • Interaction Colour - This colour is used on selected 'Interact' elements.

    • These elements include:

    • This colour is used for the part of the element that the learner has to 'interact' with - e.g. clicking on a Hotspot icon or for a Poll - selecting an option and for the saving selection button

  • Body Font - This font is used when there are large bodies of text - text, columns and the content in items like accordions and tabs.

    • This font should ideally be one which makes reading long-form text easier.

    • Avoid using highly stylised or unusual fonts. Historically, serif fonts (like Gentium or Garamond) have been deemed easier to read for long passages of text. However, there is no consensus at this time on the best font for long form text. Various scientific studies reveal that while some fonts allow for faster reading or greater comprehension, the results can vary between people.

    • For users with intellectual disabilities, sans serif fonts can sometimes be easier to read as well.

    • Our default body font is Gentium, but organisations can select a different font for body text. In addition, the body font can often be customised within individual elements too (overriding the Custom Font setting).

  • Heading Font - This font is used for text in 'headings'.

    • This includes topic and point headings, section headings but also some headings within interactions like item titles.

    • Heading fonts are often presented in bold.

    • Headings are typically short form text (1-5 words).

    • Our default heading font is Open Sans, but once again organisations can select a different font for headings.

  • Instructional Font -This font is used for short-form text - more than a heading but less than body text.

    • This is typically instructional text like the question in a quiz, poll or Q&A.

    • Instructional text is typically a few sentences at most.

    • Once again, there is no right or wrong choice of font - and often this font can be further customised within an element.

    • Our default instructional font is also Open Sans, but organisations can select an instructional font of their own.

  • Button Font - This font is used on buttons.

    • Buttons are typically just a 1-5 words and often presented in a bold styling.

    • Our default button font is Karla, but organisations can select their own button font.

FAQ's for Font Settings

  1. Can I use the same font for all four types of fonts?

    1. Yes

  2. Will the selected custom fonts replace existing fonts in all topics?

    1. Yes, with some exceptions.

    2. Once you select the custom fonts, those fonts will apply to all elements in all topics (both imported library topics as well as custom topics created by your organisation).

    3. However, if your organisation has edited elements within a topic and selected specific fonts for those elements - so is no longer using the default font settings - then the custom fonts will not apply to those elements.

    4. Those elements will retain the specific font selections made in them. So no existing font selections are removed - only default font selections are updated. These will need to be updated individually if required.

  3. Can we use any font for custom fonts?

    1. No. There is a dropdown menu showing the available fonts to choose from.

    2. We have selected a range of the most popular Google Fonts, covering both serif and sans serif styles, to give organisations choices which should match (or be very close) to brand fonts.

  4. Can we request more fonts to be added like a specific brand font?

    1. If your organisation has a specific brand font which is not available from our choice of fonts, you can check with our Support team if that font can be added to the list.

    2. Please keep in mind that most learners on a desktop or laptop cannot tell the difference between many similar fonts. So if there is an available font which is very similar to your brand font, please use that.

    3. We can consider adding additional fonts if they are:
      (a) very popular
      (b) reasonably different from our existing font choices
      (c) available as a Google Font ( in 400, 400 italic and 700 sizes.

  5. Why can't we just select from any available font? Why can't all requested fonts be added?

    1. Each font added to our available list must be loaded by the learner when they log into the platform - even if the font is not used by your organisation. This is a restriction of cloud based platforms.

    2. Fonts are very small and load almost instantly (and can be cached to prevent repeated loading), but as the list of possible fonts grows, the loading time will increase.

    3. We want to ensure our platform remains quick to load and suitable for mobile use, so keeping the list of fonts reasonable is required.

    4. For these reasons, we may not be able to add every requested font if we feel there are already existing fonts with are substantially the same.

  6. Can every font be modified in every element to override the selected custom fonts?

    1. No. Some fonts in some elements cannot be edited.

    2. These are typically Heading Fonts. You can customise the Heading Font at an organisation level but typically cannot edit it within specific topics (unlike Body and Instructional fonts which often can be edited within specific topics and elements).

    3. This ensures that Heading Fonts are consistent across topics to improve learner navigation.

  7. Will imported library topics appear in our selected custom fonts?

    1. Yes. Library topics will adapt to use your selected custom fonts, as well as your brand colours and logo.

How do I change my Organisation name and portal name?

You are unable to make those changes directly in your portal. Please reach out to the Support team in Live Chat or via email at [email protected] to request these changes.

  • Organisation. This is the name of your organisation which appears in a variety of locations throughout your portal and notifications.

  • Portal. This is the URL of your portal. URL changes can take a few weeks. The Support team will provide recommendations on the best way to manage these changes for you.

  • Our Support team will provide recommendations on the best way to manage these changes for you.

How can we change the primary admin?

  • Primary Admin Name and Email. The Primary Admin Name is not a user, but a label - it is the label put on all notifications from your portal (and therefore appears as the 'sender' in an inbox). It would typically be something like 'ACME Training' or 'XYC Learning and Development'. The Primary Admin Email is the email address where we will send any replies to primary admin notifications. This is very rare since the emails do not encourage a reply. Still, replies are possible and so this should be a monitored email address (it can be an individual person or a group email address monitored by several people).

How can we brand our completion certificates?

  • Certificates. Each portal has a System certificate called 'Standard Certificate'. This is the initial default for each portal and cannot be edited in any way.

    • Admins can customise certificates (create a new one, copy an existing one or edit an existing custom certificate) by navigating to Account > Brand > Certificates. In all cases, Admins will be taken to the certificate customiser, where they can edit many aspects of the certificate template.

    • Admins can also select which certificate will be the Default certificate (your System or Custom certificate) which will be used by all topics and pathways by default.

To learn more about managing, creating and customising certificates, please review this support article.

How can we brand our login page?

  • Login Page Image. This image appears on the login pages for your Tribal Habits portal. It is a 'welcome' image for your learners. It may be a version of your logo or a picture.

    • Landscape/wider images work better than taller images.

    • High-quality PNG or JPG is recommended.

    • Ideal size for this smaller image - 512 x 300 px (larger images will be scaled).

    • NB: If your organisation utilised SSO, then your users will never see the Tribal Habits login pages! Your login pages will only be visible to external users outside your SSO system.

  • Login Page Text. This text appears on the login pages for your Tribal Habits. It represents a welcome message, perhaps with some additional information for your learners. This text is limited to 500 characters to keep the login page focused.

    • You can change wording of your Login Page Text.

    • You can also change the colour of the Login Page Text via 'Text Colour'

  • Theme. Currently, the only option is the 'Default' theme.

  • Background image and background opacity. Your background image should be large and at least 1000 x 1000 px. NOTE - Background opacity means how much we overlay the 'Primary colour' (which is set in the 'Brand section' in this tab) over the image.

    • Keep the file size of this image as small as possible to speed up loading times (ideally <250KB).

    • For background opacity - if it's set to 0 it means you only see the 'Primary colour.' If it's set to 100 it means the opacity is removed and you only see the image.

How can we brand our learner dashboard?

The learner dashboard comprises up to four tabs which are visible to users in your portal depending on their individual settings. You can configure the text and banner image of the following explorer dashboard tabs:

  • Training Tab

  • Catalogue Tab

  • Profile Tab

  • Team Tab

  • Assess Tab

  • Forums Tab

To edit these tabs, click the 'Edit' option for the relevant tab you wish to update.

For more information, please refer to this support article.

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