Skip to main content

How can I get my training certificate?

After completing a topic or pathway, a certificate may be issued to you.

David King avatar
Written by David King
Updated over 3 weeks ago

Depending on the configuration, certain topics and pathways may offer a certificate upon completion, which you can download for your records.

Note: Not all topics and pathways offer certificates. If you're unsure whether a certificate is available, please consult your training administrator

Training certificates are unique to each learner and module. Each certificate includes a personalised code that applies only to you and the specific training module or pathway you've completed.

You can access your certificate after successfully completing a module, provided a certificate of completion is available for that content. There are several ways to do so, including:

From your completion email

If your training administrator has enabled certificates and completion email notifications, you'll receive your certificate as a PDF attachment in the completion email after finishing a topic or pathway.

From your learner homepage

The easiest way to access your training certificate is through the Training tab on your learner homepage.

To access your this tab, click the Training link on your learner homepage. Apply the ‘Completed’ filter to display all finished topics and pathways. If a certificate is available, you’ll see a green checkmark next to the word ‘Completed’ along with the completion date and a certificate link beside the corresponding topic or pathway.

In the following screenshot, the learner has completed one pathway and two topics.

  • The 'Leadership pathway' was completed on the 18th of July, did not issue a completion certificate.

  • The 'Best practice listening skills' and 'Workplace fatigue awareness and management' topics were completed in May and April, and both issued completion certificates as indicated by the 'Certificate' link beside them.

When expanded (by clicking on it's title), we can see that each of the topics contained in the pathway issued a completion certificate.

Note: Certificate availability depends on the configuration of each pathway and its individual topics. A certificate may be issued for the pathway, for the topics within it, for both, or for neither.

From your profile

You can also access certificates from the Profile tab of your learner homepage. To access your profile, click the Profile link on your learner homepage.

Your profile includes several expandable sections, including ‘Certificates’. When you expand this section, you’ll see a list of all completed topics or pathways that include a certificate. Click on the name of a topic or pathway to open the certificate in a new tab, where you can view and download it.

From the main navigation page of a topic (not available for pathways)

Finally, for topics only (not pathways), a ‘Certificate’ button will appear on the Overview tile on a topic’s main navigation page, if a certificate is enabled for that topic.

Click this button to open the certificate in a new tab, where you can view and download it.

Did this answer your question?