How are notifications managed in topics and pathways?

Each topic and pathway has a Notifications tab which contains all the email notification options broken up by their individual event type.

Notifications are managed in an 'event subscription' model, with each topic and pathway containing a number of possible events triggering notifications to a range of defined subscribers.

Each event has a trigger timing and a default recipient the notification is sent to. Events can then be entirely disabled or additional people subscribed to that event. Click on the blue pencil icon to edit and save your notification settings.

What events can trigger a notification?

Expand the below 'Event' options to learn more about each type of Notification and options:

Enrolment Notifications

Topic/Pathway enrolment - Manual enrol. This event is always visible. This event means an email will be sent when an learner is manually enrolled in this topic or pathway by a portal admin (either individually or part of a bulk enrolment). By default, the email is sent to the learner and includes a link to the topic or pathway and a summary of the overview of that item.
Topic/Pathway enrolment - Self enrol. This event is always visible. This event means an email will be sent when a learner 'self enrols' in either a topic or pathway which you have set to allow self enrolments, or by a new prospect signing up to a topic via an External Enrolment link. By default, the email is to the Primary Admin Account with details of the person and enrolment

Assessment Notifications

Assessment - Requested retake (Standard topics only). This event is only visible when the Assessment module is activated. This event means an email will be sent when an learner fails and assessment and requests a retake. By default, the email is sent to the Primary Admin Email as defined in your Accounts page. This event cannot be disabled once an Assessment is active.

Reminder Notifications

Topic/Pathway reminder - before due, on the due date and overdue. These reminder events are only visible if a due date has been created for the topic or pathway. Once a due date is active, these reminder events can be activated. Each reminder event can be configured separately (e.g. you may only want to notify managers on the 1-week overdue event). Each event means an email will be sent at the scheduled timing with a reminder for the learner to complete the topic or pathway. By default, the email is sent to the learner and includes a copy of their journal or list of the topics in the pathway.

Completion Notifications

Completed topic/pathway. This event is always visible. This event means an email will be sent when a learner completes all modules in that topic or all topics in a pathway. By default, the email is sent to the learner and summarises their key results (length, completion date, assessment results, activities completed), along with a copy of their journal and a PDF attachment of their Certificate if enabled as per the details here.

Who can subscribe to events?

Each event has a default recipient. If the event is enabled, that recipient is selected by default and cannot be removed from the notification. Effectively, that event notification is 'theirs' and their name will appear in the To box of the notification email. However, other people can be subscribed to the event.

Learners. This will include the current learner in the topic/pathway. They are often the default person anyway, but some events for an Admin can be toggled to include the learner.
Admins. This is the Primary Admin Email as defined in the Accounts tab. It does not (currently) include all admins within the portal.
Creators. This will is all creators assigned to the topic (this option does not exist for pathways.
Managers. This will include the learner's manager. Each learner's manager is set by editing that person's details in the People tab in Admin.
Mentors. This will include the learner's mentor. Each learner's mentor is set by editing that person's details in the People tab in Admin.
Stakeholders. This allows for addition, specific emails addresses to be subscribed to individual events. You can enter multiple email addresses separated by commas. This is very useful when you need to notify a specific team or individual on the completion of a topic or pathway.

To learn more about setting notifications, please review this article here.

How are email notifications delivered?

You can learn how email notifications are delivered at this article.