Tribal Habits sends a variety of email notifications to your users - from invitation emails to enrolment emails to reminder emails. Let's review how these emails are sent and the settings you need to manage.
From and Reply Email
Emails from your Tribal Habits portal are currently sent on your behalf using a Tribal Habits email address. Most users, however, won't realise this is the case and emails will 'appear' to come from your organisation.
From Address. The 'From' address for emails is set to '[Primary Admin Name]', <[email protected]>. For example, if the Primary Admin Name was Fred Smith at acme.tribalhabits.com, then emails from your portal will be sent from 'Fred Smith <[email protected]>'. In most user's inboxes, they will just see 'Fred Smith' as the sender.
Reply Address. If a user replies to an email from our platform, the reply will be sent to your Primary Admin Email. For example, if the Primary Admin was Fred Smith, [email protected], then anyone who replies to an email notification from your platform will reply to that email address. This means you will receive any replies to system emails.
Setting the Primary Admin
This means that setting your Primary Admin Name and Email is important, as this will be visible to users and will receive any replies to your emails. These settings are managed in Account → Brand in your Admin area.
When setting your Primary Admin, we recommend:
Name. This name will be used on the From email address, but also as the 'signature' in several emails. For many organisations, they use a team-based name rather than an individual - e.g. ACME Training or ACME Human Resources.
Email. This email will be the 'reply to' email address. Ideally, it should be a real email (or email alias) that could receive any replies from your users. For many organisations, they use a team-based email that several people can access and monitor - e.g. [email protected] or [email protected].
Improving deliverability
Tribal Habits checks our emails against several popular spam filter services to ensure they are unlikely to be classed as spam or junk. Our emails are also sent from a dedicated IP address using a Tier 1 email distribution provider to avoid blacklisting.
If your emails are largely sent to internal users at your organisation and you want to take further steps to ensure emails are not caught by any internal spam filters or you are finding your users are not receiving invitation emails, you can:
Whitelist emails from [email protected]
Whitelist emails from [email protected]
Whitelist emails from [yoursubdomain]@tribalhabits.com
Note: This is the 'From' email address, referenced in the 'From and Reply Email' section of this article above, that will be used for notifications from your portal. This email cannot be changed at this time. When a user replies to this emails from this address your Primary Admin Email set as outlined above, will receive the reply emails.
Whitelist emails from our dedicated IP address (contact Support for this information)
Disable notifications for users
Admins can also disable notifications for individual users. This can be done by viewing the user in Admin, navigating to their Profile page and Access tab. You can use the option to 'Disable notifications' to stop notifications to that user.
Note that this option will not disable some system notifications. Users will still receive system invitation emails, password reset emails and other selected system emails. This option will disable notifications related to training - enrolments, reminders, completion emails and so on.
If you have disabled notifications and you wish to reinstate user notifications, click 'Enable'.
You can review how notifications are managed on specific Topics and Pathways here.