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How can I update our payment method?
How can I update our payment method?

Need to update your credit card, direct debit or billing details? Need to change your billing or finance contact? Here's how to do it...

David King avatar
Written by David King
Updated over a week ago

The payment process for your organisation's subscription depends on the plan in your subscription. Let's review options for updating your billing details below.

What payment options are available?

  • If your organisation is on a monthly plan, then payment must be made via direct debit or a credit card.

  • If your organisation is on a smaller plan (such as Starter) or a legacy plan (older monthly plans), then payment must be made via a credit card or direct debit.

  • If your organisation is on an Active 50 or larger plan, payment is typically made via EFT (bank payment after invoicing).

Note: Monthly plans such as Starter 5, Starter 10 and Creator 5 are no longer available for new customers and are considered 'legacy' plans.

How can I find out our current payment method and previous payments?

Our subscription payment platform is separate from your Tribal Habits platform. If you do not have copies of your previous invoices or payment information, please contact us at [email protected] to request this information.

How can I update our credit card?

To update your credit card, please contact us at [email protected] to request a credit card update link. Our team will email you a secure link to update your credit card details.

Can we switch from credit card to direct debit?

We support direct debit payment for Australian and New Zealand banks. Please contact us at [email protected] to request direct debit and our team will send you a secure link to set up your direct debit.

Do we receive invoices when we pay by credit card or direct debit?

Yes! A (paid) invoice will be emailed to you after any charge to your credit card or direct debit. If you need additional people added to your billing emails, please contact us at [email protected].

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