Below are list of common FAQ's scenarios, reasons and tips to help you find what you are looking for:
'Why can't I find a user'
'Why can't I find a user'
If you are having difficulties locating users in your portal, they may be 'Deactivated' and by default your 'People' section shows the list of 'Activated' users.
To resolve, navigate to 'People', select the 'All People' filter and change the 'Activated' status to 'No'
You might optionally like to add other details such as email address or first/last name to search your deactivated user list too
Further details, steps and screenshots for this process can be seen here
'Why am I getting a duplicate user warning when creating a new user?'
'Why am I getting a duplicate user warning when creating a new user?'
If you are receiving a duplicate user warning when creating a new user, this generally means that an existing user exists with a matching email/user name. Every user must have a unique user name and email including any users that may be currently deactivated.
To resolve, check your 'People' section of your portal, using the 'All People' filter to search email/user name.
You may also like to change the 'Activated' status to 'No' or 'Any' to check if the user may have been previously deactivated.
'Why can't I find a topic or article?'
'Why can't I find a topic or article?'
If you are having trouble locating a topic or article in the 'Knowledge' section of your portal, you may need to check your 'Draft' and/or 'Archived' folders.
To resolve, navigate to 'Knowledge', select either the 'Topics' or 'Articles' tab - depending on the type you are looking for.
Change the 'Only Active' filter to either 'Only Draft' or 'Only Archived'
Using these filters will show you any Topics/Articles that may be in a 'Draft' or 'Archived' status
To learn more about Active vs Draft vs Archived, click here
'A user says they completed a topic but when I search it says incomplete?'
'A user says they completed a topic but when I search it says incomplete?'
In this scenario, the learner may have a retake enrolment and by default the status against knowledge enrolments is filtered by 'Current'
To resolve, navigate into the 'Knowledge' section of your portal, locate the relevant Topic/Article/Pathway and click on its name.
Once in the Topic/Article/Pathway, select the 'Enrolments' tab and change the 'Current Status' filter to 'Lapsed Status'