Overview
Tribal Habits can be accessed from anywhere in the world with an internet connection and a supported browser. No matter where your users log in from, all data is hosted with AWS in Sydney, Australia. Learn more about how IT security is managed at Tribal Habits.
Access from certain locations
Like many SaaS platforms, Tribal Habits applies additional security checks to traffic from some locations. These are currently Bulgaria, China, Estonia, Hong Kong, Romania and Russia, and this list may be updated from time to time.
When someone in one of these locations visits your portal, they may be asked to complete a short security check, such as a captcha, before continuing.
Some users won’t see a check at all.
If a user passes the check, they won’t be asked again in that browser on that device for one year.
They may see the check again if they use a different device or browser, or clear their browser cookies.
If your users in these locations access the portal from a fixed IP address, such as an office network, contact us and we can add it to our approved list so those users aren’t checked.
Note: If you have users based in any of these locations, we recommend letting them know what to expect.
Important: Separately to the security check, some internet services are restricted in mainland China, so some content may load slowly or not at all. This can include embedded third-party content, such as videos.
FAQs
Is Tribal Habits blocked in these locations?
No. Users in these locations can access Tribal Habits, but some may be asked to complete a short security check first.
Why do users in these locations see a security check?
The check is part of our firewall’s adaptive security, which helps protect your portal and data. Whether a user is checked is decided automatically, so we can’t turn it on or off for individual users.
How do we add an IP address to the approved list?
Send your fixed IP address(es) to [email protected] and we’ll add them for you.
What if a user can’t get past the security check?
Ask them to try a different browser or device. If they still can’t access the portal, contact us at [email protected].