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How can I publish announcements to users in my portal?

Admins can schedule and send announcements to all users across their portal.

Matthew Mast avatar
Written by Matthew Mast
Updated this week

The Announcements feature lets you display scheduled messages on the Dashboard page of the learner homepage. You can add a title, image, and message, set start and end dates (including future dates), and choose who sees it. This ensures key updates and reminders reach the right audience at the right time.

Note: Only Super and Standard Admins can manage and create announcements.

Creating announcements

  1. Navigate to Admin → Account → Announcements. Then, click 'Add Announcement'.

  2. Add an image, title, and message to your announcement.

    (Images will be automatically cropped to landscape format. We recommend uploading at least 600px wide.)

  3. Then complete the following fields:

    • Visible to user type:
      Select one or more user types to control who sees the announcement. Only users whose profile matches a selected type will see it on their learner dashboard.

      • By default, All types is selected. To limit visibility, click x to remove it and choose the required type(s).

      • To further narrow the audience, tick 'and user is a team leader' so only team leaders within those types will see the announcement.

    • Publish date:
      Select the date on which the announcement will be first appear, including a future one. This is useful for scheduling an announcement in advance.

    • Expiry date:
      Confirm the date upon which the announcement will expire.

  4. Once the announcement is ready, click the 'Save' button. The announcement will be published from the publish date and stay up until the expiry date is reached.

Viewing announcements

Audience viewers

Users who match the announcement's audience settings will see the any current announcements on the Dashboard tab of their learner home page.

Admin viewers

Admins can view and manage all announcements by navigating to Admin → Account → Announcements. From here, existing announcements can be edited or deleted using the available hyperlinks in the Actions column.

Each column provides key details:

  • Visible to – who can currently see the announcement

  • Publish / Expiry dates – the dates within which the announcement is active

  • Published – whether the announcement is currently live

When an announcement expires, the icon in the Published column will change from a tick to a cross, and the text will appear faded.

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